FAQs

Rohto® is the #1 global OTC eye care brand,* known for its revolutionary packaging with the unique bottle design and single drop dispenser for easy, mess-free application.  Rohto® Cooling Eye Drops deliver effective, soothing relief for red or dry, irritated eyes.

*Euromonitor International Limited; Consumer Health Eye Care Definition, 2016 data

You can find Rohto® Eye Drops at most mass, drug, and food retailers nationwide. Click here for more information.

The Mentholatum Company
707 Sterling Drive
Orchard Park, NY 14127-1587
Phone: 1.877.636.2677 Mon-Fri 9AM to 5PM EST
Email: consumeraffairs@mentholatum.com

When using Rohto® Cool, Cool Max, or Ice, put 1 or 2 drops in the affected eye(s) up to 4 times daily. Rohto® Dry-Aid™ lubricant eye drops can be used as needed throughout the day. Please be sure to read the complete Drug Facts information on the outer retail package.

No. Always remove your contact lenses before applying Rohto® eye drops and wait at least 15 minutes before reinserting them. This gives the drops a chance to dissipate from the ocular surface.

Please consult with your eye care physician if you have had any eye surgeries or have any medical condition that may prohibit you from using over-the-counter eye drops.

Please consult with your doctor prior to using any eye drop or other over-the-counter medication.

Yes, Rohto® Ice is a self-preserved eye drop and contains no added preservatives.

No, Rohto® Dry-Aid™ is not currently available in a single-use, preservative-free formula.

All Rohto® eye drops are gluten-free.

Rohto® Cool, Cool Max, and Ice are required by law to have child-resistant caps because they contain a redness reliever ingredient known as an imidazoline, which can be harmful if ingested by children.

To Open:

Push cap down firmly and twist counterclockwise.

  • Be sure to apply enough pressure when pushing down. The cap should cover the bottom rim before you begin twisting.
  • If the cap turns without engaging the base, it will not open properly.

WARNING: Caps may break if twisted clockwise.

 

To Close:

Push down and click.

According to the American Academy of Ophthalmology, a good rule of thumb is to dispose of eye drops three months after opening. If unopened, the product is guaranteed until the expiration date located on the bottom on the box.